Review & Feedback Collection

• Description:

  Automates the process of collecting customer reviews and feedback across multiple channels such as email, WhatsApp, SMS, or web forms. The system tracks completed transactions or interactions, triggers personalized review requests, gathers responses, analyzes sentiment, and consolidates insights in a centralized dashboard or CRM for actionable decision-making.

• Flow:

  Customer purchase/interaction → Trigger review/feedback request via email, SMS, or messaging apps → Capture responses and ratings → Analyze sentiment and categorize feedback → Update CRM/dashboard → Notify team of negative or high-priority feedback → Generate automated reports and insights.

• Use Case:

  Businesses, e-commerce platforms, service providers, and SaaS companies that need to systematically gather customer opinions, improve service quality, and manage online reputation without manual follow-up.

• Value:

  Ensures consistent collection of customer insights, improves response rates, reduces manual effort, enables timely resolution of complaints, strengthens brand reputation, and drives product/service improvements based on real feedback.